All products purchased from www.thamesclothing.com can be exchanged within 24 to 48 Hours or 1 – 2 days only if:

You must notify us within 2 days of delivery by writing to thamesclothingofficial@gmail.com or calling or Whatsapp at +92-303-3900999 In case an item is found to be faulty or damaged, you will have to send the defective product back to Thames within 15 days of delivery. Upon receipt, THAMES shall issue a replacement against the product mentioned in the Invoice. You will be required to email photographic evidence of the defective item at thamesclothingofficial@gmail.com or calling or Whatsapp at +92-303-3900999 within 15 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

Anything is missing from the package including price tags, labels, THAMES does not offer a “cash refund” or “Money Back Guarantee” on purchased items. Exchange request is made outside the specified time frame.

Exchange polices are not applicable on sale items.